Sent my Tumi bag in for a warranty repair after the zipper started giving me trouble. Got the confirmation that they received it, but weeks have passed with no update. Wondering if their repair process usually takes this long or if I should check in for a status update.
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Had a favorite Tumi backpack that needed a small repair, so I figured using their warranty service would be simple. Shipped it out and expected a quick turnaround, but after a while, there were no updates. Looked through https://tumi.pissedconsumer.com/customer-service.html , found that certain repairs take longer depending on part availability. Decided to reach out, and support let me know it was already in the final stages. Eventually got it back in perfect condition. Keeping track of repair timelines upfront makes the wait feel less unpredictable.