Sent in my DNA kit to Ancestry and was excited to get the results, but it’s taking a bit longer than I expected. The tracking shows it was received, but the progress hasn’t updated in a while. Wondering if this is just part of the process or if delays happen often. How long did it take for yours to come in?
top of page
bottom of page
I remember waiting for my results and checking the status way too often. The kit arrived at their lab, but nothing changed in the tracker for a couple of weeks. Ancestry customer service https://ancestry.pissedconsumer.com/customer-service.html told me that processing times can vary depending on the volume of tests they’re handling. Mine ended up coming in about a week later than expected, but everything was accurate, so it was worth the wait. If you haven’t seen an update in a while, it might be worth checking if there’s a backlog or holiday delay.