Got my Ancestry DNA kit and followed the activation steps, but when I entered the code, it said it was invalid. Double-checked everything, and I’m sure I typed it in correctly. Just wondering if this happens often and if there’s a way to fix it without having to get a replacement?
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When I first got my kit, I was excited to get started, but the activation code kept giving me an error. Thought I might have mistyped it, but after a few tries, I realized something wasn’t right, ancestry customer service told me that sometimes kits are pre-registered to a different account by mistake, which can cause activation issues. They walked me through a verification process, and after that, everything worked fine. Since then, I always check the instructions carefully before entering the code, just in case there are any small details I might have missed.